Secure Innovations Pty Ltd (ACN 118 173 729) acknowledges and is duly bound by the National Privacy Principles under the Privacy Act 1988 (Cth) as amended by the Privacy Amendment (Private Sector) Act 2000 (Cth) in relation to the collection, use, disclosure and handling of personal information concerning natural persons.
Information about Corporations
The National Privacy Principles and this Privacy Policy do not apply to information in relation to corporations. Secure Innovations may elect to follow some or all of the policies set out below in dealing with information relating to corporations, but is not bound to do so.
Information about Natural Persons
Secure Innovations’ policy in relation to the treatment for privacy purposes of personal information recorded in the records of Secure Innovations relating to natural persons who are either current or prospective customers, employees or contractors and prospective employees and contractors is as set out below. Note that the terms “customer”, “employee” and “contractor” include prospective customers, employees and contractors as the case may be.
1. COLLECTION, USE & DISCLOSURE OF PERSONAL INFORMATION
1.1 Customers
In the provision of its goods and services and for the purpose of preparing quotations and proposals, Secure Innovations needs to collect and use personal information about customers. Such information may include:-
- name, address, contact details;
- birth date, gender, occupation;
- in the case of medical alarm systems, information about the health of the customer and details of medical service providers;
- information about subject premises, including information about locks and security systems;
- information about the type of property kept at subject premises;
- information about any business conducted from subject premises;
- information about the arrival of persons at and departure from subject premises;
- information about thefts from subject premises;
- information about break-ins, fires and damage to subject premises;
- instructions about designated contact persons of the customer; financial and credit information.
The sources of such information will include:-
- the customer;
- credit information providers;
- police and other investigators;
- Secure Innovations’ employees, contractors, advisers and consultants.
Secure Innovations may also sometimes need to disclose some of that information to appropriate organisations, including:-
- medical service providers and designated contact persons of the customer;
- insurance companies;
- insurance investigators, loss assessors, claims managers;
- police;
- security patrols and security services sub-contractors;
- legal and other advisers;
- persons or corporations seeking credit references;
- credit rating agencies.
Any disclosures to be made will be directly related to the provision of goods and services by Secure Innovations to its customers and where required by law, customer consent will be obtained prior to disclosure.
Failure to collect, use or disclose the personal information outlined above may prevent Secure Innovations from providing its services effectively.
If any customer notifies Secure Innovations in writing that he or she wishes to limit the disclosure Secure Innovations may make, Secure Innovations will seek to give effect to such limitation/s to the extent that it reasonably can do so whilst performing its legal obligations and protecting the customer and the customer’s property.
1.2 Marketing of Secure Innovations’ Products and Services
Secure Innovations may from time to time forward to the customer information about Secure Innovations products and services, marketing material, newsletters and/or other communications about the activities of Secure Innovations, unless the customer has indicated that he or she does not wish to receive such material.
Secure Innovations will not provide personal information about customers to other organisations for the marketing purposes of such other organisations, unless the prior consent of the customer has been obtained.
If Secure Innovations wishes to disclose to a third party that a person is a user of Secure Innovations products and/or services, Secure Innovations will obtain the prior consent of the customer.
1.3 Secure Innovations Employees and Contractors
For the purposes of their employment at, or engagement by Secure Innovations, Secure Innovations needs to collect and use personal information about Secure Innovations employees and contractors (including, where relevant, employment/ contracting history and references).
Secure Innovations may also sometimes need to disclose some of that information to relevant individuals and organisations, including:-
- government departments, including the Australian Tax Office;
- insurers;
- professional advisers.
In considering any disclosure to be made, Secure Innovations will only disclose such information for a purpose which directly relates to the primary purpose for which it is collected.
2. DATA QUALITY AND SECURITY
Secure Innovations takes reasonable steps to ensure that the accuracy and security of personal information collected, recorded, used or disclosed by Secure Innovations is maintained. All personal information may be only accessed by authorised staff or authorised contractors. Access is only to be provided on a “need to know” basis.
3. ACCESS AND CORRECTION
If an individual makes a request for access to information concerning him or her, Secure Innovations shall allow the person to inspect their personal records and take notes or may make available a hard copy. Such requests are to be met promptly and, as far as reasonably possible, within 14 days of a written request.
Where Secure Innovations is satisfied that information recorded is incorrect, Secure Innovations’ records will be corrected as soon as reasonably possible.
4. COMPLAINTS AND INFORMATION
If an individual believes there has been a breach of privacy or has any questions in relation to Secure Innovations’ treatment of his or her personal information, he or she should contact:-
The Compliance Manager
1240 / 1 Queens Rd
Melbourne VIC 3004
Phone: +61 3 9863 8900
Email: enq@secureinnovations.com.au
A written confirmation of the complaint may be requested and the complainant may be asked to provide proof of identity. Every endeavour will be made to deal with complaints reasonably and expeditiously and, as far as reasonably possible, within 21 days of Secure Innovations’ receipt of the written complaint.
THE NATIONAL PRIVACY PRINCIPLES
For further information about your privacy rights or to obtain a copy of the National Privacy Principles contact the office of the Federal Privacy Commission or visit the Privacy Commissioner’s website at www.privacy.gov.au